Before work begins
Full refund
Cancel before any purchased service starts and the order is refundable in full.
Legal · Billing
Refund policy
Refunds follow what has actually happened with the order. The line for a service remains refundable until that service reaches the point described below.
Effective July 11, 2026Last updated July 11, 2026
Refunds by order stage
Order stageRefund treatment
E-sign workflow
Refundable before the first signature
The e-sign portion remains refundable until a signer applies the first signature to the document.
Online notarization
Refundable before the session occurs
The notary fee can be refunded if the notarization session has not occurred. A completed notarial act is not refundable because the notary performed the service.
Postage
Refundable only when the carrier accepts a void
An unused label may be refunded if the carrier accepts the void. Once the package is scanned, the postage has been spent.
Request a cancellation or refund
Email support@signsealship.com with your order number. Approved refunds return to the original payment method, typically within 5–10 business days depending on your bank.
This page summarizes the refund and cancellation terms. If it conflicts with the full Terms of Service, the Terms of Service control.