Terms of Service

These Terms of Service (“Terms”) are an agreement between you and SignSealShip (“we,” “us,” “our”). They govern your use of signsealship.com and the services we offer through it. By creating an account, placing an order, signing a document through a link sent to you via our platform, or otherwise using the service, you accept these Terms, our Privacy Policy, and our Disclaimer. If you do not agree, do not use the service.

If you use the service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” includes it.

SignSealShip is a technology platform. We provide software for electronic signatures, we coordinate remote online notarization (RON) sessions with independent, state-commissioned notaries, and we arrange delivery of executed documents — prepaid shipping labels or automated print-and-mail through our carrier and mailing partners.

SignSealShip is not a law firm, not a notary public, and not a substitute for an attorney. We do not provide legal advice, choose legal documents for you, or draft or review documents for legal sufficiency. Nothing on this site — state explainers, FAQs, pricing guidance, or order-flow messages — is legal advice. Communications with SignSealShip and with notaries are not protected by attorney–client privilege. If you are unsure whether a document is right for your situation, consult a licensed attorney in your state. Our Disclaimer spells this out in full and is part of these Terms.

You must be at least 18 years old and legally able to form a binding contract to use the service. When you create an account, you agree to give us accurate, current information and to keep it updated. You are responsible for activity under your account: keep your sign-in credentials to yourself, and tell us promptly at support@signsealship.com if you believe your account has been accessed without your permission. We may decline to open, or may close, accounts used in violation of these Terms.

• Bring the right document. You are responsible for selecting and completing the correct document for your purpose before uploading it, and for confirming you are authorized to execute it. We run the workflow; we do not check your document for legal sufficiency.
• Use the service lawfully. Use the service only for lawful purposes and documents you have the right to sign, notarize, or send.
• Be truthful about identity. Identity verification for notarization must be completed honestly, in your own name, with your own valid government-issued ID.
• Confirm acceptance. Confirm that the receiving party — a court, county recorder, title company, bank, or agency — will accept an electronically signed and/or remotely notarized document before you order. Requirements vary by recipient and change over time.

Documents signed through SignSealShip are intended to comply with the federal ESIGN Act and the Uniform Electronic Transactions Act (UETA) as adopted by the states. Before anyone signs, we present a consumer disclosure and capture affirmative consent to do business electronically, as ESIGN Section 101(c) (15 U.S.C. § 7001(c)) requires. Consent is captured in each signing session and recorded in the order’s audit trail.

You may decline to sign electronically. If you do, the electronic transaction will not proceed, and you should arrange a paper alternative with the party that sent you the document. To sign, you need a current web browser, a valid email address, and the ability to view PDF documents. Every completed order includes a Certificate of Completion and a SHA-256 hash-linked audit trail, and sealed PDFs carry a tamper-evident digital signature you can verify in standard PDF readers such as Adobe Acrobat.

Notarial acts arranged through the platform are performed by independent, state-commissioned notaries or approved RON provider partners acting under the laws of their commissioning states. Notaries are not SignSealShip employees. A notary may decline any act they believe is improper and may refuse to proceed if identity verification fails or the signer appears unwilling or unaware.

Remote online notarization availability and document eligibility vary by state and document type. We check your state and document before you pay, and we tell you plainly when online notarization is not an option. Identity verification — typically a knowledge-based quiz plus credential analysis of your government-issued ID — is performed by the notary or RON provider under their state’s identity-proofing rules. Sessions may be recorded, and recordings and notarial journals are retained by the notary or provider as their state law requires.

We never guarantee that any recipient — a court, county recorder, title company, bank, or agency — will accept a notarized or electronically signed document. Confirming acceptance is your responsibility (Section 4).

Every order is quoted as an itemized receipt before you pay: the notary fee at its actual cost, e-sign and workflow fees, and shipping — each on its own line. The notary fee is passed through at cost and is never inflated by document type. Shipping is billed as a single flat, disclosed fee; we purchase the carrier label ourselves at our own cost, which may be more or less than that fee. You are responsible for any applicable taxes shown at checkout.

Payments are processed by Stripe; card numbers never touch our servers. Prices may change, but changes apply only to future orders — never to an order you have already paid for.

Refunds follow what has actually happened with your order:

• Before work begins: full refund, no questions.
• E-sign fees: refundable until the first signature is applied to your document.
• Notary fee: refundable if the notarization session has not occurred. Completed notarial acts are non-refundable — the notary has performed the service.
• Postage: refundable only if the label is unused and the carrier accepts the void. Once a package is scanned, postage is spent.

To cancel an order or request a refund, write to support@signsealship.com with your order number. Approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank. See the Refund Policy for the same rules at a glance.

Your documents are yours. You retain all rights to the documents you upload. You grant us a limited license to process, store, transmit, and — where you order it — print and ship them, solely to provide the services you purchase and to meet the retention obligations described in Section 11.

The platform is ours. The SignSealShip site, software, design, and marks are owned by SignSealShip or its licensors. These Terms grant you no rights in them beyond using the service as intended. If you send us feedback or suggestions, we may use them without restriction or obligation.

When using the service, you agree not to:

• upload or execute documents for an unlawful or fraudulent purpose, or impersonate any person;
• misrepresent your identity in identity verification or attempt to notarize a document for a signer who is absent, unwilling, or unaware;
• upload malware or content you have no right to transmit;
• probe, interfere with, or circumvent the platform’s security, scrape it, or reverse-engineer it except where law permits;
• resell or misrepresent the service as your own.

We may pause or refuse any order that appears to violate this section, and we may report suspected fraud where the law requires or permits.

Sealed documents, Certificates of Completion, and audit records are stored encrypted at rest and retained for seven years in a dedicated retention bucket, consistent with record-keeping expectations for executed and notarized documents. Document access uses short-lived signed links that expire. You can download your documents at any time from your order dashboard.

Deletion requests are honored as described in our Privacy Policy, subject to records we are legally required to keep. Notarial session recordings and journals are retained by the notary or RON provider for the period their commissioning state’s law requires — those periods are set by state law, not by us.

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that any document is legally sufficient for your purpose, or that any third party will accept an executed document. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

To the fullest extent permitted by law: (a) neither SignSealShip nor its suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility; and (b) our total liability for all claims arising out of or relating to the service is capped at the amounts you paid us in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold SignSealShip harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of the documents you upload, your breach of these Terms, or your unlawful use of the service. We will notify you promptly of any such claim, and you will not settle one in a way that imposes obligations on us without our consent.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Subject to Section 16, disputes will be brought in the state or federal courts sitting in Travis County, Texas, and both parties consent to that venue. If you are a consumer, nothing in this section takes away mandatory consumer protections or rights you hold under the laws of your state of residence.

Talk to us first. Before filing any claim, write to support@signsealship.com with a description of the dispute and what you would like us to do — most issues get resolved this way. Both parties agree to negotiate informally in good faith for at least thirty (30) days from that notice before starting formal proceedings.

If informal resolution fails, either party may elect to resolve the dispute through binding arbitration on an individual basis, conducted by a recognized arbitration provider under its consumer rules, instead of in court. Either party may instead bring an individual claim in small claims court if it qualifies there. Claims may not be brought as a class or representative action in arbitration. This section does not waive any right that cannot be waived under applicable law.

These terms are reviewed periodically; material changes will be posted here with a new effective date. For significant changes we will also give notice — for example, by email to account holders or a notice on the site — before the change takes effect. Changes never apply retroactively to orders already placed. Continuing to use the service after a change takes effect means you accept the updated Terms.

You may stop using the service or close your account at any time by writing to support@signsealship.com. We may suspend or terminate access if you materially breach these Terms, if we must in order to comply with law, or to prevent fraud or harm — where reasonable, we will tell you why.

On termination, sections that by their nature should survive do survive (including Sections 9 and 12–16), and document retention continues as Section 11 and our Privacy Policy describe, so your completed documents remain retrievable.

Questions about these Terms: support@signsealship.com. A human reads every message.