Questions answered at the point they matter.

A document-completion platform. You bring your own completed document; we provide the workflow around it — legally binding e-signatures, coordination of a live online notarization with a commissioned notary, and tracked physical delivery — a prepaid self-ship label or automated print-and-mail of the completed document. Any combination, one itemized checkout, no membership.

No, never. SignSealShip is a technology platform, not a law firm: we cannot tell you which document you need, prepare or complete it for you, or review it for legal sufficiency. If you need document help, consult a licensed attorney — then come back and we'll handle signing, notarization, and shipping.

No. Co-signers get secure links and sign from any device — no account, no app, and they never pay. Only the person placing the order checks out.

Yes. E-signatures executed with proper intent, consent, and record integrity are legally binding under the federal ESIGN Act and UETA (adopted in 49 states). Every SignSealShip signature carries a hash-linked, tamper-evident audit trail recording who signed, when, from where, and how their identity was verified — the same evidence package courts see from the biggest e-sign platforms.

Remote online notarization is fully authorized in 43 states plus DC, and notarizations performed lawfully under a commissioning state's RON law are generally recognized across state lines. A handful of states restrict in-state RON or specific document types — our state pages give the straight answer for each, and we check your combination before you pay.

Per-event UTC timestamps, signer identity and verification method, IP and device data, document hashes captured before and after signing, and the consent record — assembled into a certificate of completion and sealed so any later modification is detectable.

Once, at checkout, after you've seen the fully itemized quote. Nothing is fulfilled before payment clears, and nothing is charged after it without your say-so.

If we haven't performed the work, you get your money back. Completed notarizations consume the notary's fee; purchased postage is refundable only within carrier void windows. We itemize exactly what's refundable in every case, and you only pay for completed notarizations.

The knowledge-based quiz allows limited attempts; failing locks online verification for 24 hours under identity-proofing rules. We'll lay out your options immediately — biometric verification where available, retrying after the lock, or a refund.

Every shipment is tracked and watched. Exceptions — weather, address issues, carrier delays — page a human on our side, and we work the problem with you and the carrier until the documents land.

Every order page has a direct help link that lands in our operations queue with your full order context attached — no re-explaining. Business customers on partner plans get priority handling.

Only the people your order involves. Documents are encrypted in transit and at rest, and the public verify page works on possession: it shows a sealed document's record only to someone holding the sealed file itself or its verification code — there is no public directory to browse. The full details live in our privacy policy.

Identity verification runs before any notary session starts: a knowledge-based quiz built from records only the real person should know, plus credential analysis of the government-issued photo ID. The live session is then conducted by an independent commissioned notary who can stop the act if anything looks wrong, and the verification method is recorded in the order's tamper-evident audit trail.